Bill comes to EOL support with over 35 years experience in providing high quality IT services to customers. He brings with him experience in managing and leading a broad variety of global service delivery activities at IBM and other highly customer focused service providers. This has given Bill a wealth of knowledge in services planning, services implementation, and service delivery – locally and remotely delivered. Bill’s experience is in providing local and remote services as a manufacturer as well as third-party provider. At EOL Support, Bill is responsible for overseeing service operations and service contract management.
In addition to his practical experience, Bill has a Degree in Business Management as well as extensive formal industry training and knowledge in Supply Chain Management, Service Call Management and Project Management.
Bill serves on a local technical Institute advisory board and regularly speaks with the student community on IT services.